Information We Collect

We collect different types of information depending on how you interact with our services. Some of this happens automatically, while other information comes directly from you.

Information You Provide

When you reach out to us or use our services, you might share:

• Your name and contact details (email, phone number)
• Business information and website URLs
• Payment and billing information for our services
• Messages you send through our contact forms
• Details about your mobile SEO needs and goals

Automatically Collected Data

Our systems collect technical information when you visit our site:

• IP address and general location data
• Browser type and device information
• Pages you visit and time spent on our site
• Referring websites and search terms used
• Mobile device identifiers when applicable

How We Use Your Information

We don't sell your data. That's not how we work. Instead, we use what you share to provide better service and keep things running smoothly.

Data Sharing and Third Parties

We share information only when necessary to provide our services or when required by law. Here's who might access your data:

Service Providers

We work with trusted partners who help us run our business. These include:

• Cloud hosting providers for data storage
• Payment processors for handling transactions
• Email service providers for client communications
• Analytics tools to understand site performance

Legal Requirements

Sometimes we're legally obligated to share information with authorities in Taiwan or elsewhere. This happens if there's a court order, regulatory request, or investigation into illegal activity.

We don't share your personal information with marketing companies or data brokers. Your contact details stay between us and the service providers we need to work with.

Your Rights and Choices

Under Taiwan's privacy laws, you have significant control over your personal information. Here's what you can do:

Access and Correction

You can request a copy of the personal data we hold about you. If something's wrong or outdated, let us know and we'll fix it.

Data Deletion

Want your information removed? You can ask us to delete your data at any time. We'll comply unless we're required to keep it for legal or contractual reasons.

Marketing Preferences

If you're receiving marketing emails from us, you can opt out anytime by clicking the unsubscribe link at the bottom of our messages. We'll stop sending promotional content but may still need to contact you about active projects or account matters.

Data Portability

You can request your data in a commonly used format so you can transfer it to another service if you want.

Data Security Measures

Keeping your information safe is something we think about constantly. We use multiple layers of protection to prevent unauthorized access, loss, or misuse of your data.

Technical Safeguards

• Encrypted connections (SSL/TLS) for all data transmission
• Secure servers with regular security updates
• Firewalls and intrusion detection systems
• Regular backups stored in secure locations

Administrative Controls

• Limited access to personal data on a need-to-know basis
• Staff training on privacy and security practices
• Non-disclosure agreements with team members and contractors
• Regular security audits and vulnerability assessments

No system is completely bulletproof, but we take reasonable steps to protect your information and address any security incidents quickly.

Data Retention

We don't keep your information longer than necessary. How long we store data depends on why we collected it and what legal requirements apply.

After these periods, we securely delete or anonymize your data so it can no longer identify you.

International Data Transfers

Our primary operations are based in Taiwan, but some of our service providers operate servers in other countries. When your data moves across borders, we ensure it receives adequate protection.

We use standard contractual clauses and work with providers who maintain strong security standards. If you're concerned about where your data is stored, reach out and we can provide more details about specific services.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and understand how people use our site. Most of these are essential for the site to function properly.

Types of Cookies We Use

• Essential Cookies: Required for the website to work, like remembering your preferences
• Analytics Cookies: Help us understand which pages are popular and how visitors navigate our site
• Functional Cookies: Remember your settings and provide enhanced features

You can disable cookies through your browser settings, though this might affect how well the site works. Most browsers let you control cookies on a site-by-site basis.

Changes to This Policy

Privacy laws evolve, and so do our practices. When we make significant changes to this policy, we'll update the date at the top and notify active clients by email.

Minor updates might happen without notice, so it's worth checking back occasionally if you're curious about how we handle data. We'll always maintain transparency about what changes and why.